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Frequently Asked Questions (FAQ)

Below are some quick responses to common questions regarding website hosting and our services. If you have any questions please contact us here. For more in-depth information about general web topics and our services please browse our Tutorials and Knowledge Base or if you are a current customers you can ask a support question here.

 

Billing
- How can I update my credit card and billing information?
- Why does it say GoldenRatioMedia on my credit card statement?
- How do I cancel my hosting plan?
Website Hosting
- I don't know HTML, can I still update my website?
- What is a Look/website design?
- If I get a free Look with my website do I own that Look?
- Can I edit or enhance my free Look?

 


Billing

How can I update my credit card and billing information?
You can quickly and securely update your payment and account information by filling out our online, secure payment form here.

Why does it say GoldenRatioMedia on my credit card statement?
Our company is Golden Ratio Media, LLC. and the WebsiteExpress hosting system is our web product which we developed and maintain. All invoicing and billing will come from our Golden Ratio Media billing department.

How do I cancel my hosting plan?
To cancel your hosting account please fill out a support request here and mention that you want to cancel your hosting account. You may be required to verify that you are the account holder by providing billing information etc. Make sure you cancel your account before your next due date or you may be charged for an additional month.

Website Hosting

I don't know HTML, can I still update my website?
Yes, we provide a rich-text editor that will allow you to add text, links, images, tables, and other content without knowing any web code like HTML.

What is a Look/website design?
A look or a design template or a custom website design are all the same things. It is basically the graphical skeleton of the website. It is this outer frame as well as the color theme and styles that make up the consistent, visual appearance of your website. The design is the main visual skeleton of the website and is independent from the content on your website. This allows for the website design to be changed without affecting the content ie. text, links, and images.

If I get a free Look with my website do I own that Look?
No, you do not own the Look. Our free Looks which are also called design templates are only licensed to you for use on your website and only while you have an active hosting account with us. You cannot use any portion of the Look outside of the website or after your hosting account has expired.

Can I edit or enhance my free Look?
Customers do not have access to change graphical elements in their Look. Since Looks are a shared resource between our hosting customers they cannot be changed by customers. However if you would like us to edit a Look or change the colors let us know and we can provide a quote for duplicating the Look and then customizing it according to your specifications.

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